Your happiness, guaranteed

We stand behind every piece we make. If you are not completely in love with your order, you have a full 100 days to return or exchange it. No stress, no pressure, no hassle, wherever you are in the world.

Shopping for someone you love? Order with total confidence. Returns and exchanges are just as simple for your gift as they are for anything else.

A full 100 days to decide

Take your time. You have 100 days from the day your order arrives to start a return or exchange, one of the most generous windows you will find anywhere. (Fine jewelry and sterling silver pieces have a 30-day window.) We only ask that pieces come back in new, unworn, sellable condition with their original packaging and pouches.

Free and effortless

• United States: Free returns and free exchanges. We send you a prepaid label, so it costs you nothing.
• Canada: Free returns within 100 days, with a prepaid label on us.

Just head to our returns portal here, enter your order number and email, and you are done in under a minute.

Almost everything is returnable

The only pieces we cannot take back are:

• Personalized and made-to-order items, like the Custom Name Necklace. These are created just for you, which is exactly what makes them so special, and also why we are not able to resell them.
• Nose rings, for hygiene reasons. For the health and safety of all our customers, we're unable to accept these back once shipped.
• Gift cards.

And if anything ever arrives damaged, faulty, or not what you ordered, that is completely on us. Reach out, and we will make it right at no cost, every time.

Fast, simple refunds

Once your return reaches us, we process it within 5 business days. Your refund goes back to your original payment method and usually appears within 7 business days, depending on your bank. We will email you the moment it is on its way. Prefer store credit or a different piece instead? You can choose either right in the portal.

Returns on gifts

Received a Nominal piece as a gift? You can return or exchange it just as easily. We will set you up with store credit so you can choose something you love just as much.

International orders

We welcome returns from anywhere in the world within 100 days. International customers cover return shipping, and everything else works the same easy way. Start your return here.

Once you have shipped your return, please send us the tracking number. For international orders, that is how we locate your package, inspect it, and release your refund, so sharing it helps us take care of you quickly.

We’re Here for You:

If you’re not completely satisfied, reach out to us! We’ll do everything we can to make it right.

• Email: support@nominalx.com
• Phone: +1 888-793-6433

Your happiness is our #1 priority. Shop with confidence!